CUSTOMER CARE

With MVN-X, your customers are in capable, experienced hands. We provide the best customer support and customer care service, to your customers. Because we provide you with a holistic MVNO solution, from conception to billing –it makes more sense for us to look after your customers too. This gives you the opportunity to provide them with a seamless, customer centric support. 

We offer our partners the BPO customer support and management of the entire customer life cycle. We assist customers with any account queries such as porting, migrations to other deals, bundles, bundle allocations, bill enquiries, improving the customer experience and deepening customer relationships. Our customer service call centre is world-class, with years international experience. Let us help your customers with complaints and questions, give customers information about productsand services, and process returns.